In case the delivered Order proved inadequate quality due to manufacturing defects or damage in transit, the buyer has the right to return or exchange it for a similar product of appropriate quality, subject to the availability of its stock, as well as demand gratuitous elimination of defects in the goods or reimbursement of the costs of the Buyer elimination of product defects

If similar goods of appropriate quality is out of stock, the buyer can return the goods of inadequate quality or wait for necessary goods. Claims for refund of a sum of money for the goods to be satisfied within 10 days of receipt of the Seller’s requirements (Art. 22 of the RF Law “On Protection of Consumer Rights”). Thus, within 10 days when customer returns will be refunded the amount of the product, and in the case of return of the goods of inadequate quality of the customer will be refunded the cost of the goods, together with the cost of delivery. Term funds are credited to your account depends on the terms established by the internal regulations of the relevant banks.

Order online store ARnouveau can be canceled at any time prior to payment and delivery. cancel the must be reported by telephone of call center in Moscow: +7 (495) 691-25-45 (on weekdays from 10:00 to 19:00 GMT) or email info@arnouveau.com.

According to Art. 26.1 of the Law “On Protection of Consumers’ Rights, as well as claim 21 RF Government Decree of 27.09.07″ On approval of rules of sale of goods remote way “, the Buyer has the right to refuse the goods at any time before the transfer and after the transfer of goods – for 14 days. According to Art. 25 of the “Consumer Protection” the consumer has the right to exchange for appropriate quality for the similar goods at the seller from whom the product was purchased, if the specified goods have not approached under the form, size, style, a coloring, size or configuration. The list of goods not to be exchanged, approved by the Government of the Russian Federation of 19.01.1998 №55, according to which can not be returned or exchanged, including the products of propper quality:

Personal hygiene items (combs, hairpins, hoops, hair curlers, wigs, hairpieces and other similar products);

Return the goods appropriate quality is possible without giving reasons if goods were not in use, its presentation (packaging, seals, labels), consumer characteristics, and a document confirming the fact and conditions of purchase of this product (trade or cashier’s check) .

Are non-refundable items purchased from other companies.

Cosmetic products;

Sewing and jerseys (Sewing and knitting underwear, hosiery);

Articles of precious metals, precious stones, precious metals with inserts of semi-precious and synthetic stones, faceted gemstones;

as well as other products, approved the above decision.

To return the Goods to the Buyer must make all of the following steps:

Carefully packaged goods (with all accessories and a full set of accessories are specified in the product) in the original packaging of the Seller;

Fill in 2 copies of the application for the return of goods of appropriate quality

The statement shall specify the payment details for a refund:

• Name;

• The name of the beneficiary’s bank;

• BIC of the beneficiary bank;

• Bank account;

• Current account.

In case of payment by credit card in the application for refund specifies details of a bank card with which a payment for return the goods.

Attach the original or a copy of the cash receipt or courier receipt as proof of payment mail parcels with merchandise returns

When returning the funds necessary to attach a copy of the 1st page of the passport or other identity document (according to the situation of the CBR dated October 12, 2011 № 373-P “Regulations on order of cash transactions with banknotes and coins BANK OF RUSSIA IN THE RUSSIAN Federation “)

Attach a trademark or a cashier’s check, completed application form provided by the seller, as well as a copy of the identity document, and send them to the Seller through a branch of the Russian Post with the order, indicating the full value of investments and the investment inventory Goods at the Seller: 123104, Moscow, . Malaya Bronnaya,. 4, SP Baranov YS

 

Goods delivered to Moscow to be returned by the Buyer to the Seller exclusively by mail through any branch of “Russian Post”. Goods delivered in other regions of Russia, should be returned to the Buyer exclusively through EMC branch of Russian Post. Return the goods in other ways is not permitted.

Return of goods is at the expense of the Buyer. Sending return the goods on delivery is not allowed. Buyer shall bear all risks associated with non-compliance with the order to return the goods.

When you return the goods of appropriate quality buyer returns the value of goods. The cost of the cost of delivery of goods and to return the Purchaser is not compensated.

Claims concerning the goods of inadequate quality or lack of goods in the parcel.

Product of inadequate quality is a product that has flaws and can not meet its functional qualities. Unlike the elements of design or decoration, as well as shades of colors of the goods from those stated in the description on the website is not a malfunction or dysfunction of the goods.

For a refund or exchange of goods of improper quality, the buyer must:

Carefully pack the product for a refund (with all accessories and a full set of accessories given in the technical documentation on the product) in the original packaging of the Seller;

Fill in 2 copies of the application for the return or exchange of goods of inadequate quality or lack of goods in the parcel.

In the case of returned goods, the statement must indicate the payment details for a refund:

• Name;

• The name of the beneficiary’s bank;

• BIC of the beneficiary bank;

• Bank account;

• Current account.

In case of payment by credit card in the application for refund specifies details of a credit card with which a payment return the goods.

When filling out the application for the absent goods in sending the statement certainly applied certificate drawn up jointly with representatives of the Russian Post.

Attach the original or a copy of the cash receipt or courier receipt as proof of payment mail parcels with the return of the goods.

When returning the funds necessary to inform passport details or attach a copy of the identity document (according to the situation of the CBR dated October 12, 2011 № 373-P “Regulations on order of cash transactions with banknotes and coins BANK OF RUSSIA IN THE RUSSIAN FEDERATION”).

Attach a trademark or a cashier’s check, completed application form and a copy of the identity document, and send them to the Seller through a branch of the Russian Post with the order, indicating the full value of investments and the investment inventory of Products at: 123104, Moscow, ul. Malaya Bronnaya,. 4, in the name of PI Baranov YS

In case of return of goods of inadequate quality or entangled article for return postage will be refunded to you after the treatment. At the request of the Buyer or the Seller will exchange the product or return the paid value of goods.

If there is a dispute about the causes of defects or the fact of the use of the merchandise and keep his presentation will be conducted an independent examination of the goods. Buyer has the right to participate in the quality control of goods and challenge expert opinion in court. Claims for refund of a sum of money for the product during the examination shall be met within 20 days from the date of request.

Refunds.

In order to refund the Purchaser requires that the item was sent using only the Russian Post.

In case of refusal by the Purchaser of the Goods (returns) after made the payment and received his return to the Buyer of funds, regardless of cash or non-cash payment for goods will be carried out by transferring the appropriate amount to the Buyer’s bank account or by transfer to a bank card, which payment was made the order, respectively.

Returns are based on a written statement indicating the name, details for the refund and only upon presentation of an identity document (passport or an equivalent document). Confirmation of payment to the provision of supporting documents is a prerequisite for the return of funds.

In case of cancellation / partial cancellation of the Order, initiated by the Seller, refund the product price is made mandatory that the buyer provide an e-mail indicating the payment details at the address info@arnouveau.com from the email address specified when ordering.